Terms and Conditions

These terms apply to your use of BraidR (the "Service"), run by BraidR, an independent project based in Norway that is not yet a registered company. By creating an account you accept these terms. If we change them in a way that matters, we will tell you first. Nothing in these terms takes away legal rights you have as a consumer.

You must be at least 18 to create an account. You are responsible for what happens on your account and for keeping your login private.

• You may only have one account
• The information you give must be accurate
• You must not share your account with others

Braiders on BraidR are independent, not employees of BraidR. Braiders are responsible for:

• The quality and safety of their work
• Accurate prices and service descriptions
• Hygiene and patch tests where products need them
• Their own tax and insurance
• Any licence or registration their local council requires, and following the law, including equality law

Clients agree to:

• Turn up to bookings or cancel in good time
• Share relevant information about their hair and what they want
• Treat braiders with respect
• Leave honest reviews based on a real appointment

BraidR is a marketplace. When a client books, the booking contract is between the client and the braider. The braider provides the service. BraidR is not a party to that contract and does not provide braiding.

• Booking requests expire after 24 hours if the braider does not reply
• Each braider sets their own cancellation policy, and you keep any right to cancel that the law gives you
• Bookings need at least 2 hours' notice
• You can book up to 60 days ahead

You pay the braider directly, in person. BraidR does not take payments and charges no platform fee at the moment. If that changes, we will tell you before it applies.

Only clients with a completed booking can review a braider. Reviews must be honest and based on a real appointment. Braiders must not pay for reviews or review themselves. We may remove reviews that are:

• False or misleading
• Abusive or discriminatory
• Not about the service
• Against the law

Do not upload or send anything illegal, abusive or discriminatory. To report a review, profile, message or photo, use our contact form and choose "Report a problem or content". We remove illegal content and may suspend accounts that break these rules. Report a problem

BraidR is a marketplace and is not responsible for the services braiders provide. Your consumer rights against a braider are not affected by these terms. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit. Otherwise, we are not liable for indirect or knock-on losses.

You can delete your account at any time in settings. We may suspend or close accounts that break these terms. We only keep data we are legally required to keep.

These terms are governed by the laws of England and Wales. If you are a consumer, you keep the mandatory consumer protections of the part of the UK where you live and can bring a claim in your local courts. Please try to resolve a problem with us first.

Questions about these terms? Use our contact form.